
Dear Readers,
On the 15th of May 2009, Tilda Virtual Services will be celebrating 3 years in business. What a perfect time to look back at my beginnings to see how far I've come.
In the last three years I've grown faster than planned, became a Multi-VA business, won an international award, started speaking and much more.
Not only has my business changed, but the technology I use has changed too. My first client used to fax me his handwritten notes that I then typed, printed and delivered to his office. No small thing considering I was 34 weeks pregnant with my daughter when we started working together and had two other children too.
To attend a networking event I had to travel 3 hours one way and with a newborn in tow it just wasn't an option. I had two small boys who needed me and a newborn daughter so I turned to the Internet to connect with others in my industry and with potential clients. Social media helped me to stay connected and to not feel so isolated tucked away in my cave.
Even if you just take a look at how social media has changed in the last three years, its still amazing. Today I'm on Facebook, Twitter, Skype, LinkedIn and various business forums. I have learnt so much from my peers and my mentors and I am thankful for the opportunity everyday.
How has the technology you use in the day to day management of your business changed? Has it made your work day easier or has it created more steps for you to complete?
Remember if you have a technology question, send me an email.

Kylie Short
Internet Marketing Support Virtual Assistant

What's all this about Twitter?
Unless you've had your head under a rock lately you've probably heard a bit about Twitter but you're not sure how to get started. Perhaps your Mentor/business coach/Virtual Assistant has mentioned it to you and your still not sure of its benefits. But what is Twitter exactly? This definition is from www.twitternet.com
Twitter is a social networking and microblogging service that allows you answer the question, "What are you doing?" by sending short text messages 140 characters in length, called "tweets", to your friends, or "followers."
The short format of the tweet is a defining characteristic of the service, allowing informal collaboration and quick information sharing that provides relief from rising email and IM fatigue. Twittering is also a less gated method of communication: you can share information with people that you wouldn't normally exchange email or IM messages with, opening up your circle of contacts to an ever-growing community of like-minded people.
You can send your messages using the Twitter website directly, as a single SMS alert, or via a third-party application such as Twirl, Snitter, or the Twitterfox add-on for Firefox. (See below for links to Twitter tools and applications.)
Your tweets are displayed on your profile page, on the home page of each of your followers, and in the Twitter public timeline (unless you disable this in your account settings.)
You can receive tweets by visiting the Twitter website, IM, SMS, RSS, email or via a third-party application.
Thank you twitternet.com but how do we use it?
It depends on what your goals are. Do you want to have a virtual watercooler? Do you want to connect more personally with your target market? Do you want to find information quickly and simply? Do you just want to keep up with the latest 'fad' online? Do you want to sell your product or service?
Fact is that humans are social beings. We need contact with others to stimulate ideas and make us feel connected to a community. Twitter is perfect for this very reason. Regardless of which goal you choose, Twitter can help you to achieve it. You just need to be clear in what it is you want to do, be authentic and be yourself.

How to use Twitter
Getting Started
Visit the Twitter website and click "Join for free" to create your account. Consider using your real name as your user name to help your friends find you more easily.
Once your account is created, login and click "Settings." From here, you can setup your account details, manage your password, register your mobile phone and IM account, configure how you receive Notices, upload your photo and customize your account's design.
Your Twitter page is located at twitter.com/your-username
Sending Messages
You can "tweet" from your Twitter page, your mobile phone, IM account, or via a third-party Twitter client.
- From your Twitter page: Simply enter a message in the text field at the top of the page and click "Update."
- From your mobile phone: Send an SMS message to 40404.
- From your IM account: Send a message to either twitter@twitter.com (Jabber/GTalk) or TwitterIM (AOL).
Your tweet will be displayed to your followers, either on their Twitter page, mobile phone, or any other way they are setup to receive Twitter updates.
Following Other Twitter Users
Finding and adding friends to your "Twitterverse" is easy.
- From the Twitter website: Login to your account, visit your friends' Twitter pages and click "Follow" underneath their photo. If your friend's account is public, you will immediately start seeing their tweets on your page, otherwise your friend will need to approve you before you can see their updates.
- From your mobile phone or IM account: Send the command follow username.
See the Twitter website for a complete reference of Twitter Commands.
@Replies and Direct Messages
When you send a message with @username at the beginning, it's understood that your message is intended for that specific user, but all your followers can still see the tweet. Note that for the intended recipient to see your message on their home page, they must be following you, otherwise they will only see your message on the Replies tab.
To send a friend a private tweet, use the Direct command: d username message.
REF: www.twitternet.com
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